SoftwareXplained

Zoho Review

Last Update: 15/06/2020

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This Zoho Review Includes,

✅ What Is Zoho

✅ What Benefits Does It Offer

✅ Price

✅ Support

✅ Pros & Cons

✅ Conclusion

What Is

0
Years In Business

Zoho provides a cloud based customer management [CRM] solution for small to midsized business. As a CRM software, they offer lots of important CRM tools such as sales and marketing automation, customer support and a help desk and product configuration and reporting and customer analytics.

Zoho offers multichannel support to connect with their customers via email, live chat, phone and through social media. They have a Blueprint, which helps in automating sales processes.

You can integrate Zoho with several existing software solutions, including Google Docs, Microsoft Office and Sharepoint. They also give add on applications designed for specialized business, collaboration and productivity needs.

Zoho is for every entrepreneur, but mostly small to midsize business owners use Zoho to manage their customer relationships in order to grow their business bigger and better.

Benefits

Calendar/Reminder System

Document Storage

Email Marketing

Internal Chat Integration

Lead Scoring

Marketing Automation Integration

Mobile Access

Quotes/Proposals

Segmentation

Social Media Integration

Task Management

Territory Management

Client Tracking

Contract Management

Forecasting

Quotes/Proposals

Sales Pipeline Management

Scheduling

Analytics

Churn Management

Communication Management

Feedback Collection

Gamification

Live Chat

Analytics

Customer Segmentation

Dashboard

Feedback Management

Multi-Channel Data Collection

Predictive Analytics

Sentiment Analysis

Survey/Poll Management

Text Analysis

Account Alerts

Lead Management

Marketing Management

Relationship Tracking

Team Assignments

Territory Management

Automate lead management process

Fast track lead to deal process

Capture leads from website.

Import leads from trade shows, seminars, direct mail, etc.

Match sales-ready leads to the right sales people

Convert prospects into opportunities, accounts, and contacts with a single click

Sales processes as per own best practices (B2B & B2C)

Account Alerts

Lead Management

Marketing Management

Relationship Tracking

Team Assignments

Territory Management

Customer Service Analytics

Customer Support Tracking

Email Response Control

Knowledge Management

Live Chat

Performance Metrics

Search

Campaign Management

Contact Management

Email Marketing

Interaction Tracking

Lead Management

Referral Tracking

Segmentation

Collaboration

Contact Management

Content Management

Document Management

Goals / Quota Management

Lead Management

Performance Management

Territory Management

Training Management

Call Management

Campaign Management

Channel Management

Contact Management

Customer Database

Email Marketing

Field Sales Management

Lead Management

Opportunity Management

Performance Metrics

Referral Tracking

Sales Forecasting

Territory Management

Dashboard

Exception Reporting

Graphical Data Presentation

Performance Metrics

Sales Trend Analysis

Statistical Analysis

Document Storage

Forecasting

Lead Scoring

Live Chat

Marketing Automation Integration

Social Media Integration

Task Management

Territory Management

Like I told you before, they have lots of features to offer you. If you have any questions about these features you can always contact Zoho support team.

In my opinion this software offers you everything you expect from a CRM software. So, if you are a small or midsize business owner then this software will help you to manage your customers very well.

If  you’re interested, here are some extra details of this software.

⦁ Windows
⦁ Linux
⦁ Android
⦁ iPhone/iPad
⦁ Mac
⦁ Web-based

⦁ Cloud Hosted

⦁ English
⦁ Chinese
⦁ German
⦁ Hindi
⦁ Japanese
⦁ Spanish
⦁ French
⦁ Russian
⦁ Italian
⦁ Dutch
⦁ Portugese
⦁ Polish
⦁ Turkish
⦁ Swedish

⦁ Monthly payment
⦁ Annual Subscription

Price

Now we are in the middle of our Zoho review. Let’s talk about pricing.

You can start your 15-Day free trial without a credit card. Prices are starting from as little as $12 per month.

Support

You can reach Zoho team for support via email, phone and support tickets.

Pros & Cons

Pros

✅ Lots of features.

✅ No credit card required 15-Day free trial.

✅ Good customer support.

✅ Well priced.

✅ Mobile app available.

✅ Easy to use.

✅ Easy to integrate with 3rd party softwares such as MailChimp, Microsoft Outlook, QuickBooks.

Cons

✅ Free plan offers limited features.

✅ Sometimes there is a little lag in the mobile app.

✅ You can’t import contacts from your social media.

✅ Custom fields limited to 150 per module.

Conclusion

Zoho is an award winning customer relationship management software. It’s fairly priced, and it has everything you expect from a CRM software. If you want to build  good relationships with your customers, then Zoho is a good choice. You can try-out  this software, before you actually pay for it by taking their 15-day no credit card needed free trial.

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